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Privacy and security

Privacy Policy

We take the safety and security of your details seriously at A.C.E. Embroideries, which is why whenever we collect any details from you we will always use a secure encrypted form to do so. When you submit your details to us they are encrypted into a secure code that only we have the key to decipher.


We do not keep any card payment details on our database. Instead, we use a secure payment gateway to verify all transactions and guard against fraud, which only passes a secure code to us that does not contain any sensitive data once it has approved the transaction.


We only use your personal information for the following purposes:


  • Processing your order(s)

  • Administering your order

  • Communicating the status of your order to you

  • To administer this website

  • To serve website content to you



We may contact you using any of the information you have provided us, such as by email or telephone for the above purposes.


To help make ordering with A.C.E. Embroideries easier, we may send emails relating to orders that have not been completed. 


If the police or any other regulatory or government authority requests your personal or user information in relation to an investigation into suspected illegal activities, then we may be obliged to provide it to them.


We may update our Privacy policy from time to time so please check back frequently to ensure you are aware of any changes. 



You can also contact us by telephone on 01234 391155 or via email to


Like most shopping sites, we use cookies to keep track of your current session on our Website and to enable you store items in your shopping basket whilst you are on the site. A cookie is a small text file that a website sends to your browser, which may then store it on your system. Most browsers are set to accept cookies by default, but you do not have to accept cookies and your browser will give you the option of whether to accept or reject them.


We use cookies to store items in your basket and so if your browser is set to reject cookies you will be unable to shop on our Website, however you will still be able to browse our product and information pages.


Cookies are completely safe and do not store any personal information, but allow us to understand when you visit our Website, how you use it and what products and services you might be interested in. This enables us to personalise the content you see on the Website so that we show you things that are most relevant to you and also to test changes to the Website to improve your online experience. For more information on cookies, you can visit the Information Commissioner's Office website


If cookies are not enabled on your computer then you will not be able to shop on our site as we use them to record what products you place in your shopping basket. By using our site, you consent to cookies being used as we set out here.


Managing Cookies

To check whether you have cookies enabled on your computer, and easy way of doing this is adding a product to your shopping basket and if you are taken to the basket and the product you added is there then you already have cookies enabled.


If you want to check in your browser’s actual settings, then this will vary depending on the type of browser you have. If you have a PC then click help on the menu bar at the top of your browser (if you can’t see this then press the alt key once and it should display), and select the ‘about’ option. If you have a Mac, whilst you are in the browser window, click on the Apple menu and select the ‘about’ option.


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